6 Steps to Combat Implicit Bias in Institutions Museum staff are in power to combat implicit bias in organizations. This work is imperative to maintain current audiences and Read More
The Importance of Visitor Experience Strategy Why do you need a visitor experience strategy? Customer Experience is something on which the “for-profit” world focuses real money. Read More
Systems-Thinking There is this myth that some of us are details-people and some of us are big-picture folks. Most of us Read More
Museums Risk, Experimentation, and Contemporary Topics — Blog Schedule The Beginning Not to long ago, I was embroiled in a serious of disparate conversations on Twitter. The topics varied Read More
Agile Thinking to Manage Change Agile was a buzzword, drawn from software designers who came up with an effective means of developing, testing, iterating, and Read More
Make Museums Great Again? Fear of Change in Museums Anyone who has worked for me has heard my favorite old adage, “Change is the only constant.” I have seen Read More