What are Personas and How can Museums use them?
What are Personas? Personas are sketches of sample users that help designers plan products in user-centered ways. Research can
What are Personas? Personas are sketches of sample users that help designers plan products in user-centered ways. Research can
Why create a journey map? We want to make the path to our experiences better, because we know happy customers
While there are many User Experience and Service design tools, people are often most interested in the tools that help
Many Design tools are often about collaborating to create the best solution for the customer. What professional doesn’t want that?
User-Design and Service Design continue to grow closer together as disciplines. There are many process and tools associated with both
Design is about solutions. Many different design fields have systems that help practitioners efficiently and effectively find solutions. Why systematic solutions? Think
Working towards equality in society requires many skills, not the least of which is the desire and ability to challenge
Recently, I was asked about how to help someone grow their understanding of equity. Many people of color have been