Starting your DEAI path
Recently, I was asked how to start on the path to understanding the issues of Diversity, Equity, Access, and Inclusion.
Recently, I was asked how to start on the path to understanding the issues of Diversity, Equity, Access, and Inclusion.
Self-publishing can be overwhelming and confusing, particularly if you have ever published a traditional book, or worked in an institution
Most years, on my plane back from MCN, I am furiously typing up notes from sessions. This year, I was
A human brain is basically a pattern-deciphering machine. People make millions of judgments daily, mostly unconsciously. Their brains match all
Content strategy is a framework that shapes all verbal communications and messaging within a brand. It ensures that all writers
Journey maps are great, there is no doubt, but there are certain pitfalls that should be avoided. 1. Maps are
While many people are focused on the testing/ feedback tools, there are other tools that user experience designers/ service designers
What are Personas? Personas are sketches of sample users that help designers plan products in user-centered ways. Research can
Why create a journey map? We want to make the path to our experiences better, because we know happy customers
While there are many User Experience and Service design tools, people are often most interested in the tools that help