An Overview of Journey Maps
Why create a journey map? We want to make the path to our experiences better, because we know happy customers
Why create a journey map? We want to make the path to our experiences better, because we know happy customers
While there are many User Experience and Service design tools, people are often most interested in the tools that help
Many Design tools are often about collaborating to create the best solution for the customer. What professional doesn’t want that?
User-Design and Service Design continue to grow closer together as disciplines. There are many process and tools associated with both
Design is about solutions. Many different design fields have systems that help practitioners efficiently and effectively find solutions. Why systematic solutions? Think
Working towards equality in society requires many skills, not the least of which is the desire and ability to challenge
Recently, I was asked about how to help someone grow their understanding of equity. Many people of color have been
Augmented Reality (AR) and Virtual Reality (VR) are tantalizing prospects for museums. These technologies offer museums a chance to engage
In early September, the Knight Foundation sponsored an event at the Detroit Institute of Arts called Immersion in Museums: AR,
Socio-economic diversity is often ignored when organizations endeavor to become more inclusive and accessible. But, ignoring socio-economic differences can