While there are many User Experience and Service design tools, people are often most interested in the tools that help solicit customer feedback. These tools are essential in human-centered design, of course. How do you know which tool to use when? This grid helps make sense of the tools. An ideal study balances behavioral and attitudinal research, as you need to not only know how people interact with a product/experience but why they act this way.  Quantitative research can be quicker and less costly, but the feedback will not be as rich as qualitative research. In the end, your timeline and budget will impact how many tools you can use.

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