Technology and Decolonization
Museums feel like they have always been here, like the sky and the seas. But, while the sun has always
Museums feel like they have always been here, like the sky and the seas. But, while the sun has always
The Ohio Museums Association had its 2019 conference in Akron this week. I was at the conference as a board
Recently, I was asked how to start on the path to understanding the issues of Diversity, Equity, Access, and Inclusion.
Most years, on my plane back from MCN, I am furiously typing up notes from sessions. This year, I was
A human brain is basically a pattern-deciphering machine. People make millions of judgments daily, mostly unconsciously. Their brains match all
Journey maps are great, there is no doubt, but there are certain pitfalls that should be avoided. 1. Maps are
Why create a journey map? We want to make the path to our experiences better, because we know happy customers
While there are many User Experience and Service design tools, people are often most interested in the tools that help
Many Design tools are often about collaborating to create the best solution for the customer. What professional doesn’t want that?
User-Design and Service Design continue to grow closer together as disciplines. There are many process and tools associated with both