Fun is Serious Work
Hiroshi Ishii of MIT Media Lab gave the 2019 Keynote for Museums and the Web. My reflections on his speech
Hiroshi Ishii of MIT Media Lab gave the 2019 Keynote for Museums and the Web. My reflections on his speech
I have generally prided myself on a kind of democratic, small d, form of museum work. I proudly took on
The Ohio Museums Association had its 2019 conference in Akron this week. I was at the conference as a board
A human brain is basically a pattern-deciphering machine. People make millions of judgments daily, mostly unconsciously. Their brains match all
Content strategy is a framework that shapes all verbal communications and messaging within a brand. It ensures that all writers
Journey maps are great, there is no doubt, but there are certain pitfalls that should be avoided. 1. Maps are
While many people are focused on the testing/ feedback tools, there are other tools that user experience designers/ service designers
What are Personas? Personas are sketches of sample users that help designers plan products in user-centered ways. Research can
Why create a journey map? We want to make the path to our experiences better, because we know happy customers
While there are many User Experience and Service design tools, people are often most interested in the tools that help